Governor's Sterling Award
Alan Melton, the founder of Empire Business Brokers, LLC was the recipient of the coveted Sterling Governor's Award for organizational performance excellence; joining a distinguished list of large recipients such as Merrill Lynch, the Ritz-Carlton, and Honeywell. The Governor's Sterling Award and the Sterling Management Model are based on the National Malcolm Baldrige Criteria for Performance Excellence.
Organizations that apply for the Baldrige Award (and the Sterling Award) are judged by an independent board of examiners. Recipients are selected based on achievement and improvement in seven areas, known as the Baldrige Criteria for Performance Excellence:
- Leadership: How upper management leads the organization, and how the organization leads within the community.
- Strategic planning: How the organization establishes and plans to implement strategic directions.
- Customer and market focus: How the organization builds and maintains strong, lasting relationships with customers.
- Measurement, analysis, and knowledge management: How the organization uses data to support key processes and manage performance.
- Human resource focus: How the organization empowers and involves its workforce.
- Process management: How the organization designs, manages and improves key processes.
- Business/organizational performance results: How the organization performs in terms of customer satisfaction, finances, human resources, supplier and partner performance, operations, governance and social responsibility, and how the organization compares to its competitors.